Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information
Table of Contents
Introduction
At XSIS ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI services, visit our website, or interact with our solutions.
We understand that privacy is fundamental to building trust, especially when working with AI technologies. This policy reflects our dedication to transparency and our compliance with global privacy regulations including GDPR, CCPA, and other applicable data protection laws.
By using our services, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please do not use our services.
Information We Collect
Information You Provide Directly
- Account Information
Name, email address, company name, job title, phone number when you create an account or contact us
- Project Data
Information and data you upload or input when using our AI services and solutions
- Communication Data
Messages, feedback, and correspondence when you contact our support or sales teams
- Payment Information
Billing details and payment card information (processed securely through third-party payment processors)
Information Collected Automatically
- Usage Data
How you interact with our services, features used, and performance metrics
- Device Information
IP address, browser type, operating system, and device identifiers
- Log Data
Server logs that record access times, pages viewed, and technical errors
- Cookies & Similar Technologies
Session cookies, analytics cookies, and preference cookies to enhance your experience
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Provide and maintain our AI services
- Process transactions and send related information
- Respond to your requests and support needs
Improvement & Development
- Enhance our AI models and algorithms
- Develop new features and services
- Conduct research and analysis
Communication
- Send service updates and announcements
- Provide customer support
- Share relevant marketing information (with consent)
Security & Compliance
- Detect and prevent fraud or abuse
- Comply with legal obligations
- Enforce our terms and policies
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
With Your Consent
We share information when you give us explicit permission to do so, such as when you authorize third-party integrations.
Service Providers
We work with trusted third-party service providers who assist us in operating our business, such as cloud hosting providers, payment processors, and analytics services. These providers are bound by confidentiality agreements.
Legal Requirements
We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.
Encryption
Data encrypted in transit and at rest using TLS/SSL and AES-256Access Controls
Role-based access controls and multi-factor authenticationRegular Audits
Security assessments and penetration testingSecure Infrastructure
ISO 27001 certified data centers and cloud providersWhile we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience and gather information about usage patterns.
Types of Cookies We Use:
- Essential Cookies
Required for the website to function properly. Cannot be disabled.
- Analytics Cookies
Help us understand how visitors interact with our website to improve user experience.
- Preference Cookies
Remember your settings and preferences for future visits.
- Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness (with consent).
You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit functionality.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Right to Access
Request a copy of your personal dataRight to Rectification
Correct inaccurate or incomplete dataRight to Erasure
Request deletion of your data (right to be forgotten)Right to Portability
Receive your data in a portable formatRight to Restriction
Limit how we process your dataRight to Objection
Opt-out of certain data processing activitiesTo exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.
International Data Transfers
As a global company, we may transfer your information to countries other than the one in which you reside. We ensure appropriate safeguards are in place for international transfers:
- Standard Contractual Clauses approved by regulatory authorities
- Data processing agreements with all third-party processors
- Compliance with Privacy Shield principles where applicable
- Regular assessments of data protection laws in destination countries
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:
- Sending an email to your registered address
- Displaying a prominent notice on our website
- Updating the 'Last Modified' date at the top of this policy
Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Mailing Address
XSIS Privacy Department
123 AI Innovation Drive
San Francisco, CA 94105
United States
For general inquiries not related to privacy, please visit our Contact Page.
Have Privacy Concerns?
Our dedicated privacy team is here to address your questions and ensure your data is protected.
