Terms of Service
Please read these terms carefully before using our AI services and solutions
Table of Contents
Introduction
Welcome to XSIS. These Terms of Service ("Terms") govern your use of our website, AI services, products, and related offerings (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.
XSIS provides cutting-edge artificial intelligence solutions, including but not limited to AI consulting, custom AI development, machine learning models, and integration services. These Terms explain your rights and responsibilities when using our Services.
Eligibility & Accounts
Eligibility Requirements
- Age Requirement
You must be at least 18 years old or the age of legal majority in your jurisdiction
- Authority to Bind
If using our Services on behalf of an organization, you must have authority to bind that organization
- Compliance
You must comply with all applicable laws and regulations in your use of our Services
Account Responsibilities
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Accurate Information
You must provide accurate, current, and complete information during registration and keep it updated.
Unauthorized Access
Notify us immediately of any unauthorized access to your account or security breaches.
Account Sharing
Account credentials are personal and may not be shared with others without our written consent.
Services & Usage
XSIS provides various AI-powered services. Your use of these services is subject to the following terms:
- Custom solutions developed according to agreed specifications
- Development timelines are estimates and may vary
- Additional features or changes may incur extra charges
- API usage is subject to rate limits and quotas
- You must not attempt to circumvent API limitations
- API keys must be kept secure and not shared publicly
Acceptable Use Policy
You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to use our Services:
Prohibited Uses
To violate any laws or regulations
To infringe intellectual property rights
To transmit harmful or malicious code
To harass, abuse, or harm others
To create deepfakes or misleading content
To conduct illegal surveillance
To develop weapons or harmful applications
To engage in unauthorized data mining
To reverse engineer our systems
To resell services without authorization
Required Compliance
- Data Protection Laws
Comply with GDPR, CCPA, and other applicable data protection regulations
- Export Controls
Comply with all applicable export control laws and sanctions
- Industry Regulations
Ensure compliance with regulations specific to your industry (healthcare, finance, etc.)
Intellectual Property
Intellectual property rights are crucial to our business. This section clarifies ownership and usage rights:
XSIS Property
- All XSIS trademarks, logos, and branding
- Pre-existing AI models and algorithms
- Platform software and documentation
- Marketing materials and website content
Your Property
- Your input data and content
- Your confidential information
- Custom deliverables (per agreement)
- Your feedback and suggestions
Open Source Components
Our Services may include open source software. Such components are licensed under their respective open source licenses, which we will identify upon request.
Payment Terms
If you purchase paid Services from us, you agree to the following payment terms:
Pricing & Fees
- Prices are in USD unless otherwise specified
- Prices exclude applicable taxes
- Custom quotes valid for 30 days
Payment Methods
- Credit/debit cards via Stripe
- ACH/wire transfers for enterprise
- Net 30 terms (approved accounts)
Billing Policies
Subscription Services
Billed monthly or annually in advance. Auto-renewal unless cancelled.Usage-Based Services
Billed monthly based on actual usage. Overages charged at standard rates.Project-Based Services
50% deposit required. Balance due upon completion or per milestones.Warranties & Disclaimers
We strive to provide high-quality Services but certain warranties and disclaimers apply:
What We Guarantee
- Services will be performed with reasonable skill and care
- We have the legal right to provide the Services
- Services will materially conform to documented specifications
Important Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXCEPT AS EXPRESSLY STATED.
We do not warrant that:
- Services will be uninterrupted or error-free
- AI outputs will be 100% accurate or suitable for your specific needs
- Services will meet all your requirements or expectations
- Any defects will be corrected within specific timeframes
Some jurisdictions do not allow disclaimer of certain warranties. In such cases, our disclaimers will be limited to the maximum extent permitted by law.
Limitation of Liability
To the maximum extent permitted by law:
Limitation on Damages
IN NO EVENT SHALL XSIS BE LIABLE FOR:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Cost of substitute services or technology
- Damages from third-party claims against you
Cap on Liability
Our total liability shall not exceed:
The greater of (a) the amount you paid us in the 12 months before the event giving rise to liability, or (b) $1,000 USD.
Exceptions
These limitations do not apply to:
- Our gross negligence or willful misconduct
- Death or personal injury caused by our negligence
- Any liability that cannot be limited by law
Indemnification
You agree to indemnify, defend, and hold harmless XSIS, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:
- Your violation of these Terms
- Your violation of any third-party rights
- Your use or misuse of our Services
- Your content or data processed through our Services
- Any products or services you develop using our Services
Mutual Indemnification for Enterprise Customers
Enterprise agreements may include mutual indemnification terms. These will be specified in your separate enterprise agreement.
Termination
These Terms remain in effect until terminated by either party.
Your Right to Terminate
- Cancel subscription anytime through account settings
- Request account deletion via [email protected]
- Stop using our Services at any time
Our Right to Terminate
- For violation of these Terms (immediate)
- For non-payment (30 days notice)
- For convenience (90 days notice)
Effects of Termination
We will provide reasonable assistance to help you export your data before termination, subject to technical feasibility and applicable fees.
Governing Law & Disputes
These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles.
Dispute Resolution Process
1. Informal Resolution
First 30 days: Direct negotiation2. Mediation
Next 60 days: Non-binding mediation3. Arbitration
Final: Binding arbitration under AAA rulesVenue
San Francisco County, California
General Provisions
These additional provisions ensure the proper interpretation and enforcement of these Terms:
These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and XSIS.
If any provision is found unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision will not constitute a waiver of that right or provision.
You may not assign these Terms without our written consent. We may assign our rights to any successor or affiliate.
Neither party is liable for delays or failures due to causes beyond their reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.
Language
These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version prevails.
Modifications to Terms
We may modify these Terms from time to time to reflect changes in our Services, laws, or business needs.
Notification Process
Material Changes
Email notification at least 30 days before effective dateMinor Changes
Notice on website with updated "Last Modified" dateLegal Requirements
Immediate updates as required by lawContact Information
If you have questions about these Terms or need assistance, please contact us:
Legal Department
Response Time
Within 2 business days
Mailing Address
XSIS Legal Department
123 AI Innovation Drive
San Francisco, CA 94105
United States
Questions About Our Terms?
Our legal team is here to help clarify any questions you may have about these Terms of Service.
