Enterprise Applications & Integration
Business Process Automation
Work that moves without waiting for someone to copy it.
Why It Matters
People spend their day moving data between systems and chasing approvals. The work is necessary, repetitive and easy to lose track of.
Automation fails in three ways. It copies a process nobody understands, an exception has no owner, or the rules sit in code only one person can change. We map the real work, keep every exception visible, and put the rules where your team can reach them.
What We Do
Workflows and Approvals
Steps, approvals and reminders run in order, and every decision keeps its owner, evidence and time.
Process Modelling
We map the process as it really runs, exceptions included, and you confirm the version to automate.
Robotic Process Automation
Software carries the repetitive steps in systems that cannot change, and a person handles the cases it cannot.
Low-Code Applications
Business teams build simple applications within guardrails that keep access, data and changes under your control.
What Changes for You
Less Waiting
Steps that took a queue of emails now move in order, so people see what is waiting and who has it.
Exceptions With an Owner
A case that breaks the rule goes to a named owner with the facts, and nothing sits in a failed state without an alert.
Rules You Can Change
The process model and its rules stay readable, and your team can change a threshold within guardrails.
Systems We Connect
We connect the systems that hold the work, so a step can read a record and write the result.
The ERP
Orders, invoices, stock and finance steps read and write the records the ERP owns.
The CRM
Leads, cases and approvals move without a person copying them between screens.
Finance
Invoices, payments and checks follow the approval rules your finance team sets.
People and Documents
Forms, documents and tasks reach the right person at the right step.
How It Connects
The drawing shows a process layer between the ERP, sales channels, banks and partners. Every step and every exception has a path.
Scroll sideways to see the whole drawing.
The ERP at the Centre, Every Connection Monitored
Banks, stores, payment networks and third parties connect to the ERP through one integration layer. Anything that fails lands in a queue with an alert, never in silence.
- Primary flow
- Asynchronous
- Exception path
The flow in 10 steps
The Flow, Step by Step
- From ERP to Integration layer: Orders, invoices and payment runs, over REST/JSON · OData · IDoc (primary flow).
- From Integration layer to Banks: Payment files, over ISO 20022 pain.001 · SFTP H2H (primary flow).
- From Banks to Integration layer: Statements, over camt.053 · MT940 (asynchronous).
- From POS and stores to Integration layer: Sales and returns, through an event queue, over REST/JSON (asynchronous).
- From Integration layer to POS and stores: Prices and stock, over REST/JSON (primary flow).
- From POS and stores to Payment gateway and acquirer: Card authorisation, over ISO 8583 (primary flow).
- From Payment gateway and acquirer to Integration layer: Settlement files, over SFTP (asynchronous).
- From Integration layer to Third parties: Customers, shipments and tax documents, over REST · SOAP · webhook (primary flow).
- From Integration layer to Monitoring and exception queue: Failed messages, to a dead-letter queue (exception path).
- From Monitoring and exception queue to Your operations team: Alerts and breaks to resolve (exception path).
Go-Live and Switch-Over
Each stage names the decision your team makes. The manual step stays until the new route has earned its place.
Choose the First Process
You pick one process with a clear start, end and owner. We agree the measure that will show it works.
Model the Real Work
We map the steps people take now, including the exceptions. You confirm what the new process should decide.
Run Beside the Old Process
The automated route runs on real cases beside the manual one. Your team sees every decision and exception.
Turn Off the Manual Step
You approve the switch for each step. The old path stays available until the new one is stable.
Hand Over the Rules
You receive the process model, the rules and the runbook. Your team can change a rule within guardrails.
Compliance in Every Market
An automated decision needs a record. We keep the model, the rules and the evidence for each case in one place.
Access to change a rule is limited and logged. Personal data in the process is kept to what each step needs. An auditor can follow a case from its first input to its final decision.
Platforms and Technologies
BPMN is a standard way to draw a process so a workflow engine can run it. MuleSoft, Boomi and Azure Logic Apps are integration platforms that can host a process across systems. REST is the common web interface, and webhooks tell the process when something changes. SAP's IDoc format carries documents from the ERP.
- Integration
- BPMN
- MuleSoft
- Boomi
- Azure Logic Apps
- REST
- Webhooks
- SAP IDoc
Naming a product does not mean a partnership with its vendor.
Microsoft
We join Azure, Microsoft 365 and Dynamics 365 on one identity model, so teams share one set of records.
SAP
We move SAP to S/4HANA, connect it to banks and tax platforms, and keep the core clean with work on BTP.
Salesforce
We build Salesforce around the agreed customer process, with clean data and every integration owned.
Oracle
We move Oracle databases and Fusion applications together, with performance tested before each cutover.
Industries
Banking and Financial Services
Banking, payments, lending, wealth, insurance and digital wallets: the platforms they run on and the connections between them.
Manufacturing and Enterprise ERP
ERP extensions, MES and supplier integrations, supplier file feeds and planning data for manufacturers and multi-entity enterprises.
Public Sector
Citizen portals, case management, payments and integrations with government registries, designed to recognised accessibility guidelines.
Questions
The questions operations leaders ask before they automate a process.
Which process should we automate first?
Pick one with a clear start and end, a named owner and a rule people apply in the same way each time. High volume helps. We test the choice against the work and the data before we build.
Do we need to replace our systems?
No. We automate across the systems you have. Where a system cannot be changed, a robot or a connector can carry the step. We replace a system only when it blocks the process and the business agrees.
Who owns the rules?
You do. The process model, the decision rules and the test cases are yours. We document what each change affects and how to reverse it.
How long does one process take?
It depends on the number of steps, the exceptions and the systems involved. We put one process live before we start the next. You see a working route on real cases before the manual step is removed.
What is not included?
Your policy decisions and exception approvals stay with your people. We do not take over the team's work or decide who qualifies. We name the decisions that stay with your people and the evidence they need.
Tell Us What You Need to Run, Build or Secure.
Describe the service, the systems and the pressure you are under. The right team takes it from there.